These conditions regulate the purchase of products through the Nonbak website, including open water swimming buoys, swimming ponchos, swimming caps, solid cosmetics products, and any other product offered in the online store.
Before finalizing the purchase, the customer must read and expressly accept these conditions. Acceptance will be made by checking the corresponding box before accessing the payment gateway.
These conditions do not limit the inalienable rights of consumers and users in accordance with applicable regulations.
By placing an order on the Nonbak website, the customer declares that:
Nonbak may send the customer an order confirmation by email with a summary of the purchase.
In the event that the customer purchases a buoy marked as a pre-order, the customer expressly acknowledges and accepts that this is a product that is not available for immediate shipment at the time of purchase.
The estimated delivery of buoys purchased on pre-order will take place between June 15 and June 30, 2026.
This date constitutes an estimated delivery window based on manufacturing, reception, logistics preparation, and transport times. Nonbak will make its best efforts to meet this delivery window.
If, due to logistical, manufacturing, transport, customs, force majeure, or any other circumstances beyond Nonbak's reasonable control, it is not possible to meet the estimated date, Nonbak will inform the customer as soon as possible. In such a case, the customer may choose between accepting a new delivery date or requesting the cancellation of the order and a refund of the amount paid for the undelivered product.
For orders that include in-stock products and pre-order products, Nonbak may send the complete order when all products are available, unless another shipping method is expressly indicated during the purchase process.
The purchase of a pre-order product does not imply the reservation of an exact reception date at home, as the final delivery period may also depend on the carrier and the delivery address.
The customer must provide complete, correct, and updated delivery data. Nonbak will not be responsible for delays or incidents derived from incorrect or incomplete data or the absence of the recipient.
In case the package arrives visibly damaged, open, tampered with, or with signs of impact, we recommend the customer notify Nonbak as soon as possible and, preferably, within the first 24-48 hours from receipt, attaching photographs of the outer packaging, shipping label, product, and observed damages.
This recommendation does not limit the consumer's legal rights but facilitates the management of the claim with the transport company.
If the received product does not correspond to the ordered product or has suffered damage during transport, Nonbak will manage the incident according to applicable regulations, being able to offer product replacement, repair, replenishment, or refund when appropriate.
In accordance with applicable regulations on consumers and users, Nonbak is liable for any lack of conformity that exists at the time of delivery and becomes apparent within the corresponding legal period from the delivery of the product.
When there is a lack of conformity, the consumer generally has the right to choose between the repair or replacement of the product, unless one of these options is impossible or involves disproportionate costs for Nonbak.
The necessary measures to bring the product into conformity will be free of charge for the consumer when legally appropriate.
If repair or replacement is not possible, cannot be carried out within a reasonable period, or if legally stipulated circumstances occur, the solutions contemplated by the regulations, such as price reduction or contract termination, will apply.
The legal warranty covers manufacturing defects, material defects, production errors, or lack of conformity existing at the time of delivery. It does not cover damage resulting from normal wear and tear, improper maintenance, impacts, accidents, incorrect handling, or use contrary to the product instructions.
Open water swimming buoys are used in a demanding environment, with exposure to salt water, chlorine, sand, sun, heat, chafing, and possible sharp objects. Therefore, damages resulting from the following are not considered a lack of conformity covered by the warranty:
Nonbak buoys are designed to improve swimmer visibility and serve as occasional floating support during open water swimming.
They are not an approved life-saving device, do not replace a life jacket, and do not guarantee user safety in the water.
The user must always swim according to their level, physical condition, weather conditions, sea state, local regulations, and safety recommendations.
Nonbak will not be responsible for accidents resulting from imprudent use, dangerous conditions, lack of supervision, or use of the product as a life-saving element.
If the buoy includes a compartment for personal items, the customer must close it correctly and check its condition before each use.
Nonbak recommends not placing valuable objects, electronic devices, documents, or water-sensitive items without additional protection.
Water ingress caused by incorrect closure, overloading, improper handling, wear, impacts, punctures, or use contrary to instructions will not be considered a manufacturing defect, unless a lack of conformity of the product existing at the time of delivery is proven.
Swimming ponchos are textile garments exposed to humidity, sun, sand, saltpeter, chlorine, frequent washing, and intensive use before and after swimming.
The following are not considered defects covered by the warranty:
To extend the life of the poncho, it is recommended to rinse or wash according to the label, dry completely before storing, avoid leaving it damp in closed bags, and do not expose it to prolonged sun or heat sources.
Swimming caps are subjected to tension, chlorine, saltpeter, friction, pulling, and contact with nails, hairpins, goggles, or other accessories.
The following are not considered defects covered by the warranty:
To extend the life of the cap, it is recommended to rinse it with fresh water after each use, dry it in the shade, avoid contact with sharp objects, and store it completely dry.
For reasons of hygiene, safety, and health protection, Nonbak will not accept returns for withdrawal of solid cosmetic products that have been opened, unsealed, or used, even partially, provided that they are sealed products that are not suitable for return for health or hygiene reasons once unsealed.
This limitation will not affect cases where the product has arrived damaged, shows an anomalous alteration in smell, condition, or appearance, has a manufacturing defect, or does not correspond to the requested product.
In any of these situations, the customer may contact Nonbak indicating the order number and attaching images that allow the incident to be assessed.
Once the case has been reviewed, Nonbak may offer, as appropriate, product replacement, replenishment, or refund of the amount paid.
If the customer has purchased on the Nonbak website as a consumer, they have the right to withdraw from the contract within 14 calendar days from the receipt of the order, without needing to justify the reason.
The consumer can communicate the withdrawal by an unequivocal statement before the deadline expires.
In the case of orders with several products delivered separately, the withdrawal period will begin to run from the receipt of the last product.
In case of withdrawal, the customer will bear the direct costs of returning the product, unless Nonbak expressly indicates otherwise or unless otherwise provided by law.
The refund, when legally appropriate, will include payments received, including ordinary delivery costs.
If the customer expressly chose a more expensive delivery method than the cheapest ordinary delivery, Nonbak will not be obliged to refund the additional costs of that method.
Nonbak may withhold the refund until the goods have been received or until the customer has provided proof of return, whichever occurs first.
The consumer may only handle the product to the extent necessary to ascertain its nature, characteristics, and functioning.
The customer will be responsible for any diminished value of the product resulting from handling other than what is necessary to ascertain its nature, characteristics, or functioning.
This may include, among other cases:
In these cases, Nonbak may apply a proportional deduction in the refund for the loss of value of the product, always in accordance with applicable regulations.
For hygiene, safety, and product preservation, we recommend not using the products in water, not removing hygienic seals, and not washing or handling them beyond what is necessary if you wish to exercise the right of withdrawal.
The return will be free of charge for the customer only when it is due to:
In these cases, Nonbak will bear the necessary expenses to bring the product into conformity, including shipping or transport costs that are legally appropriate.
As a general rule, Nonbak may manage the incident through repair, replacement with a new unit, product replenishment, or refund, as appropriate and in accordance with applicable regulations.
To process a warranty, return, transport incident, or withdrawal, the customer must contact Nonbak at:
The message must include:
Nonbak may request additional reasonable information to assess the incident, especially when it is necessary to determine whether it is a lack of conformity, transport damage, a manufacturing defect, or damage resulting from use.
When a refund is due, it will be made using the same payment method used by the customer for the purchase, unless expressly agreed otherwise and provided that it does not incur additional costs for the consumer.
The refund will be made within the legally established deadlines, once the returned products have been received or once the customer has provided proof of return, where applicable.
In the event of a partial return of an order, only the amount corresponding to the returned product or products will be refunded, without prejudice to any shipping costs that may be legally applicable.
Size, color or model changes will be subject to stock availability.
When the change does not result from a defect, lack of conformity, or error attributable to Nonbak, the return and new shipping costs may be borne by the customer, unless Nonbak indicates otherwise in a specific promotion.
Products must be returned unused, unwashed, unstained, odorless, with tags, original packaging, and in condition suitable for resale, unless the change results from a lack of conformity.
The customer agrees to use the products in accordance with their nature, instructions for use, warnings, maintenance recommendations, and common sense.
In the case of products intended for swimming or outdoor use, the customer must always assess their own physical capabilities, environmental conditions, weather, local regulations, and associated risks.
Nonbak will not be liable for damages arising from negligent or reckless use, use contrary to instructions, use unsuitable for the user's level, or use in dangerous conditions.
This limitation does not exclude or restrict liability that cannot be legally limited for consumers and users.
For any query, incident, or complaint, the customer can contact Nonbak at:
Nonbak will try to respond as soon as reasonably possible and find an appropriate solution in accordance with applicable regulations.
These conditions will be governed by Spanish law and by the applicable regulations on consumers and users, e-commerce, and distance selling.
Nothing in these conditions will limit the inalienable rights of the consumer under current regulations.
