These terms and conditions govern the purchase of products through the Nonbak website, including open-water swimming buoys, swimming ponchos, swimming caps, solid cosmetics and any other products offered in the online store.
Before completing a purchase, the customer must read and expressly accept these terms and conditions. Acceptance is given by ticking the corresponding box before proceeding to the payment gateway.
These terms and conditions do not limit any mandatory rights granted to consumers and users under applicable law.
When placing an order on the Nonbak website, the customer declares that:
Nonbak may send the customer an order confirmation by email containing a summary of the purchase.
If the customer purchases a buoy marked as a pre-order, they expressly acknowledge and accept that the product is not available for immediate shipment.
The stated delivery date is an estimated delivery window based on manufacturing, receipt, logistics preparation and transportation times. Nonbak will make every reasonable effort to meet this delivery window.
If, due to logistical, manufacturing, transportation, customs, force majeure or any other circumstances beyond Nonbak's reasonable control, it is not possible to meet the estimated delivery date, Nonbak will inform the customer as soon as possible. In such cases, the customer may choose to accept a new delivery date or request cancellation of the order and a refund of the amount paid for the undelivered product.
For orders containing both in-stock and pre-order products, Nonbak may ship the complete order once all products are available, unless another shipping option is expressly indicated during the purchasing process.
Purchasing a pre-order product does not guarantee an exact delivery date to the customer's address, as the final delivery time may also depend on the carrier and delivery address.
The customer must provide complete, accurate and up-to-date delivery information. Nonbak shall not be responsible for delays or issues arising from incorrect or incomplete information or from the absence of the recipient.
If the package arrives visibly damaged, opened, tampered with or showing signs of impact, we recommend that the customer notify Nonbak as soon as possible and, preferably, within the first 24–48 hours after receipt, attaching photographs of the outer packaging, shipping label, product and any visible damage.
This recommendation does not limit the consumer's legal rights, but it facilitates the handling of the claim with the carrier.
If the product received does not correspond to the order placed or has been damaged during transport, Nonbak will handle the incident in accordance with applicable law and may offer replacement, repair, replacement of the product or a refund, where applicable.
The estimated delivery time for orders within Spain (mainland) is 24–48 hours.
In accordance with applicable consumer protection legislation, Nonbak is liable for any lack of conformity existing at the time of delivery and which becomes apparent within the legally applicable period following delivery of the product.
Where a lack of conformity exists, the consumer is generally entitled to choose between repair or replacement of the product, unless one of these options is impossible or would impose disproportionate costs on Nonbak.
Any measures necessary to bring the product into conformity shall be free of charge to the consumer where legally applicable.
If repair or replacement is not possible, cannot be carried out within a reasonable period, or the legally established circumstances apply, the remedies provided for by law shall apply, such as a price reduction or termination of the contract.
The legal guarantee covers manufacturing defects, material defects, production errors or lack of conformity existing at the time of delivery. It does not cover damage resulting from normal use, wear and tear, improper maintenance, impacts, accidents, incorrect handling or use contrary to the product instructions.
Open-water swimming buoys are used in demanding environments, with exposure to salt water, chlorine, sand, sunlight, heat, abrasion and potentially sharp objects. Therefore, damage resulting from the following shall not be considered a lack of conformity covered by the warranty:
Nonbak buoys are designed to improve swimmer visibility and provide occasional flotation support during open-water swimming.
They are not approved lifesaving devices, do not replace a life jacket and do not guarantee the user's safety in the water.
The user must always swim according to their ability, physical condition, weather conditions, sea conditions, local regulations and safety recommendations.
Nonbak shall not be liable for accidents resulting from reckless use, dangerous conditions, lack of supervision or use of the product as a lifesaving device.
If the buoy includes a compartment for personal belongings, the customer must close it properly and check its condition before each use.
Nonbak recommends not placing valuables, electronic devices, documents or water-sensitive items inside without additional protection.
Water ingress caused by incorrect closure, overloading, improper handling, wear and tear, impacts, punctures or use contrary to the instructions shall not be considered a manufacturing defect, unless a lack of conformity existing at the time of delivery is demonstrated.
Swimming ponchos are textile garments exposed to moisture, sunlight, sand, salt water, chlorine, frequent washing and intensive use before and after swimming.
The following shall not be considered defects covered by the warranty:
To extend the life of the poncho, it is recommended to rinse or wash it according to the care label, dry it completely before storing it, avoid leaving it damp inside closed bags and avoid prolonged exposure to sunlight or heat sources.
Swimming caps are subject to tension, chlorine, salt water, friction, pulling and contact with fingernails, hairpins, goggles and other accessories.
The following shall not be considered defects covered by the warranty:
To extend the life of the cap, it is recommended to rinse it with fresh water after each use, dry it in the shade, avoid contact with sharp objects and store it completely dry.
For reasons of hygiene, safety and health protection, Nonbak will not accept returns under the right of withdrawal for solid cosmetic products that have been opened, unsealed or used, even partially, where they are sealed products that cannot be returned for health or hygiene reasons once unsealed.
This limitation shall not apply where the product arrives damaged, shows an abnormal alteration in odour, condition or appearance, has a manufacturing defect or does not correspond to the product ordered.
In any of these situations, the customer may contact Nonbak, providing the order number and attaching images that allow the issue to be assessed.
Once the case has been reviewed, Nonbak may offer, as appropriate, replacement of the product, a replacement item or a refund of the amount paid.
If the customer has purchased from the Nonbak website as a consumer, they have the right to withdraw from the contract within 14 calendar days of receiving the order, without having to provide a reason.
The consumer may exercise the right of withdrawal by submitting an unequivocal statement before the deadline expires.
For orders containing several products delivered separately, the withdrawal period shall begin on the date the last product is received.
In the event of withdrawal, the customer shall bear the direct costs of returning the product, unless Nonbak expressly states otherwise or applicable law provides otherwise.
Where legally applicable, the refund shall include all payments received, including standard delivery costs.
If the customer expressly chose a delivery method more expensive than the least expensive standard delivery option, Nonbak shall not be required to refund the additional costs associated with that delivery method.
Nonbak may withhold the refund until it has received the goods or until the customer has provided proof of return, whichever occurs first.
The consumer may only handle the product to the extent necessary to establish its nature, characteristics and functioning.
The customer shall be liable for any reduction in the value of the product resulting from handling beyond what is necessary to establish its nature, characteristics or functioning.
This may include, among other circumstances:
In such cases, Nonbak may apply a proportional deduction to the refund for the loss in value of the product, always in accordance with applicable law.
For hygiene, safety and product preservation reasons, we recommend not using the products in water, not removing hygiene seals and not washing or handling them beyond what is necessary if you wish to exercise the right of withdrawal.
The return shall be free of charge to the customer only where it is due to:
In these cases, Nonbak shall bear the costs necessary to bring the product into conformity, including legally applicable shipping or transportation costs.
As a general rule, Nonbak may handle the incident by repairing the product, replacing it with a new unit, replacing the product or issuing a refund, as applicable and in accordance with the law.
To process a warranty claim, return, transport incident or withdrawal request, the customer must contact Nonbak at:
The message must include:
Nonbak may request additional reasonable information to assess the incident, particularly where it is necessary to determine whether it concerns a lack of conformity, transport damage, a manufacturing defect or damage resulting from use.
Where a refund is applicable, it will be made using the same payment method used by the customer for the purchase, unless expressly agreed otherwise and provided that this does not result in additional costs for the consumer.
The refund shall be made within the legally established periods, once the returned products have been received or once the customer has provided proof of return, where applicable.
In the event of a partial return of an order, only the amount corresponding to the returned product or products shall be refunded, without prejudice to any shipping costs that are legally applicable.
Changes of size, colour or model shall be subject to stock availability.
Where the change does not result from a defect, lack of conformity or error attributable to Nonbak, the return and new shipping costs may be borne by the customer, unless Nonbak states otherwise in a specific promotion.
Products must be returned unused, unwashed, free from stains and odours, with tags and original packaging and in a condition suitable for resale, unless the change results from a lack of conformity.
The customer agrees to use the products according to their nature, instructions for use, warnings, maintenance recommendations and common sense.
For products intended for swimming or outdoor use, the customer must always assess their own physical abilities, environmental conditions, weather, local regulations and associated risks.
Nonbak shall not be liable for damage resulting from negligent or reckless use, use contrary to the instructions, use inappropriate for the user's level or use in dangerous conditions.
This limitation does not exclude or restrict liability that cannot legally be limited in relation to consumers and users.
For any questions, incidents or complaints, the customer may contact Nonbak at:
Nonbak will endeavour to respond within the shortest reasonably possible timeframe and seek an appropriate solution in accordance with applicable law.
These terms and conditions shall be governed by Spanish law and by the applicable legislation relating to consumers and users, e-commerce and distance contracts.
Nothing in these terms and conditions shall limit any mandatory rights granted to consumers under applicable law.
